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October 29, 2005
Server Maintenance
By QBlog in Blog News
The site will be down or slow this weekend while maintenance is done to the servers.
UPDATE: Problems persist with the server. My PHP includes aren't working due to screwups by the server team. My site is sometimes up, sometimes down. Nobody seems to know why. I was told that "Daniel, our system administrator, is off today." Well bully for you. So everything comes to a screeching halt when Daniel is gone? What kind of business are these people running?
I've been quite happy with ThinkHost for quite some time but it's becoming clear to me that they do not have the sort of commitment to excellence that I expect from a hosting company. I've already started the process of switching all my accounts to Media Temple. Switching hosts is a ROYAL PAIN but I've pretty much had it with ThinkHost.
I don't know when I'll get everything switched over but it can't happen soon enough in my opinion.
UPDATE II: Here's what the ThinkHost support team just sent me:
Our system administrator should be able look into the problem during the afternoon tomorrow. If everything goes well, he should be able to fix it in the afternoon as well, but I cannot make a guarantee on that.
This is a problem I reported last night. Can you tell I'm a little pissed?
UPDATE III: To be fair, ThinkHost made it clear that they were available if it was an "urgent matter." Here's the full email that I quoted from in the first update:
Daniel, our system administrator, is off today, but should be able to get back to you about this tomorrow. If you believe that fixing this is an urgent matter, please let me know and I'll try to get in touch with him today so that he can take a look at the problem.
So, I could have easily asked them for more assistance if I'd wanted to but I just didn't feel like bothering anyone and so the problem persisted.
I should also point out that ThinkHost has been a wonderful host and continues to host three of my sites. Much of my frustration resulted from the popularity of my site straining the servers. Since I first published this post I've moved from ThinkHost to Media Temple to Pair Networks.
Lastly, the folks at ThinkHost were more than helpful with my migration. I've posted a brief explanation about the entire migration ordeal. I really don't have any complaints with ThinkHost and I appreciate all they've done for me, my site and the migration.