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June 21, 2005

Quixtar Leader Series - Customer Focus

By QBlog in Miscellaneous

This is the fourth installment of the Quixtar Leader Series.

» Ron Puryear Talks: Customer Focus - (originally posted June 19, 2005 at Fred Harteis International & Biznet News Today)

No matter what the business type customer focus is number one. Afterall, where would business be without customers? To stay in business you have to keep your customers happy and Ron Puryear has valuable tips in customer focus.

Ron Puryear, WWDB: "Business rises on falls on its customers. The people who interact with the customer should be the most highly trained, but this is rarely the case. These three quick quotes address three important principles of having a costumer focused company..

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. - Jeff Bezos

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better. - Jeff Bezos

Our business is about technology, yes. But it's also about operations and customer relationships. - Michael Dell

Ron Puryear leads WWDB (World Wide Group) and is a member of IBOAI.

Billy Florence, Fred Harteis, Greg Duncan, Don Wilson: IBOAI

IBOAI, official trade association, lead by 2005 board president, Billy Florence, with past president Fred Harteis , vice president Greg Duncan, treasurer Don Wilson serves and protects the business interests of Quixtar powered IBO's (Quixtar IBOs) throughout North America.

Fred Harteis owns Harties International.

Billy Florence leads the Team DCI TEAM and owns Equad News www.e-quadnews.com. Greg Duncan leads WWDB World Wide Dream Builders.

© provided to Fred Harteis blog by Esource Business News

Keywords: Puryear, Ron, SmallBusinessNews, RoyPuryear, quixtar, IndependentBusinessOwner, Harteis, fredharteis, Fred

I can't resist adding just one little comment of my own. The three quotes that Ron Puryear mentions above are among the top six quotes on the Customer Quotes website. Ok, I'll try to keep quiet for the rest of the Quixtar Leader Series and let the esteemed Quixtar leaders have the metaphorical floor.

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Comments  

"If you do build a great experience, customers tell each other about that. Word of mouth is very powerful." - Jeff Bezos

The irony is that if you hear about "less than great" experiences, then its just spreading negative and one should plug thier ears with vitamins and ignore while humming the pledge of allegance to the upline.

Posted by: Dawson | June 21, 2005 6:57 PM

Happy customers tell others about their great experiences, we are like party hosts. This is paraphrased from Ron Puryear's excerpts.

This is why there are so many people on this blog telling of their horrendous experiences with the amquix business and why there are only a few who advocate for the amquiz business. Remember, happy people with happy experiences share those experiences with others and vice versa.

Posted by: joecool18 | June 24, 2005 12:58 AM

Dawson, how old are you - just out of curiousity. Did you take my advice with your friend? How is it working out.
Good luck.

Posted by: Tony | June 27, 2005 8:42 PM





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