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May 20, 2004

Bob Kerkstra says...

By QBlog in

Bo Short has started naming names. The first name he mentions is Bob Kerkstra, a former Quixtar/Amway executive. Short attributes the following quotes to Kerkstra:

"You know the 10 customer rule? Well, it’s really a 10 customer suggestion."

"The corporation had been looking for a solution to the BSM (business support materials) challenge for 35 years…"

"…this was the first time that the corporation has taken an active role in supporting what a group has attempted to do"

"My one goal before retirement is to fix this problem."

"The Corporation is 90-120 days from putting a plan in place."

"This is not going to be pleasant to do as it will have a big impact and hurt my friends…like Jerry and Sherry Meadows…"

So, did Kerkstra really say those things? If so, then it provides some insight into the mentality of at least one Quixtar executive.

According to the quotes, Kerkstra knew that the motivation business was a problem. He says the corporation knew of the problem for 35 years and yet, hadn't done anything to correct that problem.

So why didn't he follow through on his commitment to "fix this problem?" What happened to the "plan?" Why don't we see answers to THOSE questions on Quixtar's Response page?

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