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October 7, 2003
I don't make this stuff up
By QBlog in
I've said that Quixtar doesn't "get" the Internet for a while now. I got an email the other day from someone (name withheld) who came to the same conclusion. Here it is:
Just thought I'd share a bit of my Quixtar experience with you. I have been an IBO for 3 years. I haven't been active for about a year and a half however. I decided that I didn't want to renew this year for a whole bunch of reasons, the main being that I will not participate in my upline's business or any others until the cost of the 'system' comes down dramatically.Anyway, I logged on to Quixtar to cancel my automatic renewal. Surprise, you can't do it online! So much for being a tech savvy business (and the site is awful compared to other online retailers). So I called that night to cancel by phone. Surprise, you have to call Monday through Friday during business hours! Who wants to call while you are at your job?!?!?
Funny as it seems I got an e-mail the next day. It said that it was renewal season and that my automatic renewal would go through unless I contacted Quixtar at a non 1-800 number (616-787-7828). What kind of company is this? It also said that I could e-mail the company by e-mailing business.support@quixtar.com. I did. The message I got back was that someone would be contacting me. Nothing yet.
I guess I'll just have to call on Monday. I don't care if someone is pro or anti-Quixtar, the fact of the matter is that this company leaves a lot to be desired.
Comments
Why would a company make it difficult to cancel auto renewals? Possibly because there is profits involved?
Make it more difficult to cancel the auto renewal, and you have more IBOs and you make more money.
And save money by not offering an 800 #.
That is the type of corporation I admire.
I called an order in yesterday.
As I was searching Amway online, I saw so many negative comments from people about the company. I was appalled. One wonders, what all is true??
I agree products are quite expensive, but I feel the quality is the best in vitamins, etc. We joined Amway in 1986, mostly to get products at a lower rate; which is what we do.
Just curious about how much of all this is legitament.
Thank you, Alice...........
The same exact thing happened to me. Called and canceled my auto-renewal. A couple of months later, I get an e-mail that says they will be charging my credit card for auto-renewal in October. I e-mailed the business.support address and they said it is taken care of. This could be chalked up as "not getting the internet" or something else...
Posted by: Ty | October 7, 2003 2:31 PM