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January 10, 2003
Secrecy and Quixtar
By QBlog in Quixtar
One of the things that turns me off about Quixtar is the "secrecy" that seems to be part of the Quixtar culture. I put secrecy in quotes because it's not dishonesty but more like spin. What I mean is I've listened to several tapes where they tell you not to give out too much information. They encourage you to say certain words and to practice your "sales pitch" while never actually being untrughful. This is not unethical but it reminds me of those high-pressure salesmen who try to convince you that you want something that you really don't want. It's not that but it reminds me of that.
My nature is to ask a lot of questions. My nature is also to expect answers. My nature is also to provide information and answer questions. Quixtar seems to have this culture of discouraging questions. I get this feeling that they aren't proud of the business. It seems like they often qualify different aspects of the business. They often encouraged not to mention Amway and when questions do come up about Amway they are usually deflected to at least minimize any appearance of being connected with Amway. They are not the same company but they share the same people, business methods, culture and products. The one liability that Quixtar doesn't have that Amway has/had is a fractured reputation.
Reputation is exactly why I think people in Quixtar should be more open and willing to answer questions. Full disclosure. When I ask a question be glad to answer. Don't be ashamed. Be happy that I want to know and happy that you are able to educate me. My question right now is how many people drop out of Quixtar each month? I mean a solid verifiable number. Not some estimate. They have records. They know who is active or not. I want a solid number. They quickly tell you how many have made a million each month. Tell me who didn't. Thanks.